2011 Top Ten Skills for Advocates 1.Know your issues inside and out 2.Know legislators on a first name basis 3.Have a written GR plan for each client 4.Keep phone no. and addresses current 5.Up date your Google Alerts on key individuals 6.Become an Info source for legislators 7.Maximize social media use 8.Know your opposition better than you know your clients 9.Say Thank You and smile 10. Use all technology to your advantage